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Welcome to the WoofTrax Community! Questions on the new app update? Learn more here.

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HOW IT WORKS

Walk with WoofTrax today

Use our free app to earn donations, create a walking group, participate in a challenge and so much more.

How to get started

Using the WoofTrax app is easy. After setting it up on your smartphone, press the Start Walking button to log your walk. The more you walk your dog, the more you earn for your favorite animal charity.

Dog-powered donations

Donations come from sponsorships and advertising. The more people using the app when walking their dog, the more support we can send to their animal charity.

Frequently asked questions

How do I add a dog to the app?

To add a dog, tap your profile initials circle at the top left of the screen, tap Manage Dogs, tap the plus sign at the top right of the screen, then fill in all the information to add your dog and tap SAVE.

How do I remove a dog from the app?

We are working on adding the ability to remove a dog. For now, you can edit your dog by tapping your profile initials circle at the top left of the screen, tap Manage Dogs, tap the dog you wish to remove, tap the 3 dots at the top right of the screen, tap Edit, and for “Auto select for all activities” select NO.

Do I have to share my walks?

Sharing is optional but we encourage you to do so. You can share the map of your walks, or a graphic without a map, from the History screen. Tap the walk you wish to share, tap Share, select Map or Graphic from the top of the screen, then tap Share Graphic.

Can I walk on a treadmill, or use a stationary bike?

The WoofTrax app is designed for walking outdoors and uses GPS to track your walks. It won’t show miles if you are walking indoors on a treadmill—in order to show a walk, you need to be changing location while outside.

Am I using data when i use GPS on the app?

GPS as a technology does not use any data, and the WoofTrax app works without data. Once a user’s phone is back in range of Wi-Fi or a cell signal, the app (on next use) will upload the previous walks to our systems. To ensure accurate walk tracking make sure you are using the latest version of the app, and be sure that you see 2 – 3 GPS bars on the Walk screen before you start your walk.

How do I change which dog I’m walking with?

To select the dogs you want to walk with, on the Dashboard tab, tap the photos of the dogs you do NOT want to walk with. The dogs with the white circle around their photo will be included in your walk – and you will see their names listed on the Dashboard as “Walking with…”. You can also choose to have a dog show on your Dashboard but not be auto-selected for every walk by editing the dog and for “Auto-select for all activities” select NO.

How can I see a map of a previous walk?

You can view a map of a previous walk and also you can expand your map view of your walk. Simply go to the History screen, tap the walk you want to view, and a map card will open; to the left of the walk time you will see a small map icon in blue. Touch that to open up the pinch-able, zoom-able view of your walk. (See image.)

How do I change the shelter or rescue I’m walking for?

To change the animal charity you are walking for, tap the 3 black bars at the top left of the screen, tap Animal Charity, then tap Change Organization. Select the State, and then the name of the new animal charity, then tap Back.

Does the app use phone data?

The app does not use any data during a walk and only uses a small amount of data at the end of the walk to credit it to your selected organization. If you are on Wi-Fi at the end of your walk, it will not use any cellular data at all.

Who do I contact with a technical question?

First, make sure that you are using the most recent version of the app. Updating to the most recent version will solve most issues. If you are still having trouble, email us at support@wooftrax.com with the make and model of your phone and the email address you used to register the app.